Avenzel Hotel & Convention Cibubur

Love the pool. room was comfortable and facilities like massage and breakfast was acceptable standards

No late check outs

Rooms look nice and maintained

Windows and walls have zero soundproofing. Breakfast buffet to limited choice. Way below standard when you charge 1 million idr per night

All was fine. Nice staff and good facilities. Very good value for money (around 50USD/night net). Since my family lives close by I like the location..

I could not get the safetybox working, even after asking help from front desk.

Friendly staff. Good location near mall. Nice pool with children’s area and a good gym.

Bed is extremely hard. Room was not very clean, lots of dirty spots on the furniture.

Located pretty convenient,

Bathroom smells like pee ( smiles stronger when it’s wet) and gave only 2 bath towels , 2 foot towel, no hand or small towel. Towels doesn’t smell clean like bleach or clean. Color dirty white too. Old towels type. Shower is very high up and can’t adjust the shower type. Only gave 1 key to room. While it’s needed for power. Hotels gives creepy vibes on hallway. Lots of mosquitoes in the lobby.

Breakfast was about the same everyday but was manageable. Shortage of staff. Had Nexflix etc.

A lot of noise from other rooms until late in the night and very early morning. Didn't accommodate a later check out at 1pm despite staying there on a regular basis.

pool gym the roomcleanliness

1 morning they didn’t serve pancakes my son favourite they said ok but then nothing happened

I like the cafeteria in hotel.

I haven been bitten by some ants and mosquito in the room for 6 nights. The air conditioning was issue in the final night of my stay.

Property looked good and was clean.

We booked way in advanced. However, 2 out of 3 booked rooms were on the smoking floor.And we don’t smoke. The room had quite a bad smoke smell.

The staff at Novotel was extremely accommodating and friendly. The hotel facilities were good with a decent pool and pretty good food offerings for breakfast. Location wise they're not too far from a shopping mall and there's a convenience store just across the road.

They only had smoking rooms available, so we were pretty much forced to accept the smoking room, even though we had specifically requested a non-smoking room. Additionally we had 3 rooms split across 2 floors. There's a few mosques nearby which will sound the call to prayers around 5am each day and the sound does come into the room through the windows.

The pool and service from the staff

Not many choices for in room dining

Clean hotel and delicious meals

Hmm.. the price a little bit high...

Services from staff. Nice food in the coffee shop near the reception

The location is a bit quite a traffic jam on the main road in front of the hotel.

Breakfast spread was amazing with plenty of local options.

the water pipes were very loud, and I couldn't sleep because as people woke up at 4am to breakfast, I was also awake because of the sound of constant water going down the pipes.

It’s a nice well maintained property.

Someone was in our room before we check out, I went back after breakfast and he was there for a ‘room check’— this was not ok

It is my first time in the hotel, but I have certainly had a wonderful experience, I will come back again whenever I visit the city. The room was great although I chose the simplest one, Breakfast was great with a wide variety, Spa and swimming pool are well maintained. SkyLounge with a great view of the area. Above all, the amazing staff, especially Berta, Guest Loyalty Executive.

New Destination in our areas.

The facility was great unfortunately I'm not happy with the staff (receptionist guy)I check in late night and suddenly I had an emergency things to do and leave an earlier check out around 2am or 3am couldn't remember clearly last week and the receptionist guy asking for the receipt for the deposit, I said I'll leave it can't be asked when I'm in Hurry to leave.I left the receipt in my bedroom upstairs he should be let me pass and give it to me the deposit it's not about the money it's about sympathy and loyalty to the customer as he knew that we put the deposit down before check in and we were only staying in there about 4 hours or could be lessOver all we've been staying in 5 Star hotels around Indonesia never been so disappointedHopefully you guys could treat the customers better in the future thanks .

nice roomtv lots channelsgreat poolvery good breakfast

Air Cond was not cold, the rest was okay...

The air conditioned was not cold.

Breakfast is ok but lack variety for drinks

Bedsheets not changed daily